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Help & support

Getting help

Most questions are answered in our FAQ. If you need more help, here are the fastest routes:

If you are signed in, open a support ticket from your account for the quickest response.
Manage your password, two factor authentication and sessions under Account → Security.
Use your role pages to manage who you copy, and browse strategists in Explore.

Common topics

Connecting a broker account
Understanding your Trust Score
How fees and the high water mark work
Verifying your identity (KYC)

If something looks wrong with your account, contact us and include as much detail as you can.

Last updated 1 Nov 2026.

We use a small number of strictly necessary cookies to keep you signed in and to keep the site secure. We would also like to remember this browser so we can spot a sign in from a device you have never used before.

What is stored

Strictly necessary Always on

Signing in, staying signed in, and protecting forms against cross site request forgery. The site cannot work without these, so they are not optional.

Device recognition Your choice

A random id kept in your browser so a sign in from a device your account has never used can be flagged to you. It is never shared, and it is not advertising or analytics.

Exactly what is stored

Name	What it is for	Kept for
`fintruvix-session` Strictly necessary	Identifies your browsing session so the site can keep you signed in.	Expires after 2 hours of inactivity, or until you sign out.
`XSRF-TOKEN` Strictly necessary	Protects every form on the site against cross site request forgery.	Expires after 2 hours.
`remember_web_*` Strictly necessary	Keeps you signed in between visits. It is set only if you tick "Remember me".	Expires after 400 days or until you sign out.
`ft_consent` Strictly necessary	Remembers the choice you make here, so you are not asked on every page.	Expires after 180 days.
`ft-theme` Strictly necessary	Remembers light or dark mode. It is written only if you use the theme switch.	Until you clear site data.
`ft-device-id` Device recognition	A random id identifying this browser, so a sign in from a device your account has not used before can be flagged.	Until you clear site data.

Read the privacy policy